Terms and Conditions

This Agreement (“Agreement”) is made and entered into between Driyati Services Pvt. Ltd.(Service Provider) and the entity or person agreeing to these terms (“Customer/Client”)

The Service Provider and the Client are hereinafter individually referred to as a “Party” and collectively as “Parties”.

Whereas:

The Service Provider is engaged in the business of providing elderly care services at home.
The Client has requested the Service Provider to provide the Services (defined hereinafter) and the Service Provider has expressed its willingness to provide such Services to the Client.
Client availing Services from the Service Provider shall be bound by the terms and conditions mentioned under this Agreement.

THEREFORE, IN CONSIDERATION OF THE COVENANTS AND AGREEMENTS CONTAINED IN THIS AGREEMENT THE PARTIES, INTENDING TO BE LEGALLY AND CONTRACTUALLY BOUND, AGREE AS FOLLOWS:

Definitions And Interpretation

Definitions

In this Agreement, the following capitalised terms shall have the meanings set forth below unless otherwise specified:

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control of another entity under this Agreement.
“Agreement” means this Agreement along with the Statement of Work, terms, conditions, annexures, appendix and any amendments thereto.
“Applicable Law” includes all applicable Indian statutes, enactments, acts of the state legislature or the parliament, and laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, statutory authority, tribunal, regulatory, board or a court, as may be applicable to Client or the Service Provider.
“Business Day” means a day on which banks are open for business and excludes a Saturday, Sunday or public holiday.
“Client Content” means all data, materials, information, writings and other input including Confidential Information of Client provided by the Client to the Service Provider for the performance of the Services under this Agreement.
“Confidential Information” means all non-public information disclosed by one Party to another under this Agreement and marked as confidential or would normally be considered confidential including personal information.
“Fees” mean the amounts payable by the Client under this Agreement for the Services provided by the Service Provider calculated in accordance with the Statement of Work.
“Intellectual Property Rights” means and includes all software, software code, software tools, computer programs, patents, trademarks, service marks, brands, trade names, trade secrets, patents, patentable inventions, proprietary information and knowledge, technology, databases, copyrights, licences, designs, technical data, know-how, research, reports, documentation and other confidential information related thereto.
“Services” means the services to be provided by the Service Provider to the Client pursuant to this Agreement and as more particularly described in the Statement of Work.
“Statements of Work/ SOW” means a document entered into between the Service Provider and the Client in the format substantially set out in the Schedule to this Agreement describing inter alia the scope of the Services.

Interpretation

In this Agreement:

the words “hereof”, “herein”, hereto and “hereunder” and words of similar import, when used in this Agreement, shall refer to this Agreement as a whole and not to any particular provision of this Agreement;
words denoting the singular shall include the plural and words denoting any gender shall include all genders;
the headings to clauses, sub-clauses and paragraphs of this Agreement shall only serve the purpose of easier orientation and shall not affect the contents and interpretation of this Agreement;
references to recitals, clauses or annexures are, unless the context otherwise specifically requires, to recitals of, to clauses of, or annexures to, this Agreement, and
reference to days, months and years are to calendar days, calendar months and calendar years respectively, unless otherwise specified.

Scope of Services

On and subject to the terms and conditions of this Agreement, the Client hereby engages the Servicer Provider to provide and perform the Services and the Service Provider hereby accepts the same.

Service Provider provides non-medical home care services designed to assist with daily living activities, companionship, and emotional support. Service Provider is not a substitute for medical care provided by licensed medical professionals.

The Statement of Work shall set forth (i) a description of the Services to be provided by the Service Provider to the Client, (ii) the specifications, details and means of performance of the Services by the Service Provider, (iii) the Fees and (iv) any other additional information regarding the details of the performance of Services as may be deemed necessary by the Parties.

Each Statement of Work shall be governed by the general terms set out in this Agreement and the specific terms as detailed in the Statement of Work.

Service Provider’s Services are limited to those explicitly included in the service package availed by the Client. This excludes the following:

1. Household chores: Unless explicitly requested and included in the service package, Sarthye’s will not perform household chores like cleaning, meal preparation, or laundry.
2. Care for additional individuals: Sarthye’s are assigned to care for the specific Client. They cannot provide care for other family members, relatives, or neighbours of the Client.
3. Travel beyond designated location: Sarthye’s will provide Services at the address specified by the Client at the start of the engagement. Transportation to other locations is not included unless agreed upon beforehand and included in the Services package.
4. Unattended patient outings: Sarthye’s will not accompany the Client on outings unless such assistance is explicitly included in the Services package.
5. Extended family care: Service Provider’s Services are for the named Client only and do not extend to other family members.
6. Unapproved services: Sarthye’s are not obligated to perform any Services not explicitly mentioned in the agreed-upon Services package.
7. Working overtime: Sarthye’s working hours are defined in their service agreement. They are not obligated to work beyond these hours without prior agreement and potential adjustments to the Fees.

Duties And Obligations of the Service Provider
During the course of its engagement and as may be required in the performance of its duties, the Service Provider shall not use any illegal means in the performance of services for the Client, and not adopt any means that shall tantamount to breach/theft of Confidential Information or Intellectual Property Rights of any Person.

Duties and Obligations of the Client

Client shall pay the Fees due to the Service Provider promptly in accordance with the terms of this Agreement and as provided under the Statement of Work.

Client shall cooperate with the Service Provider and provide all necessary assistance to the Service Provider to allow the Service Provider to render the Services under this Agreement, including without limitation timely access to accurate data, information and personnel of the Client. The Client acknowledges that such cooperation and assistance is necessary to enable the Service Provider to perform the Services and Service Provider shall not be held liable in case they are unable to provide Service in a timely manner due to Client’s failure to provide such assistance.

Client shall treat the Sarthye (employee of Service Provider) with respect and dignity while Sarthye provides Services to the Client. This includes avoiding discussions on sensitive topics like politics, religion, family matters, etc.

Client shall provide a safe and secure environment while Sarthye performs its Services.

Sarthyes are dedicated to providing professional services. To maintain these boundaries, clients should refrain from inviting Sarthye to personal events or gatherings. Gift-giving is also discouraged to avoid any misunderstandings.

Clients acknowledge that Sarthye is employed by Service Provider. Client agree not to solicit or recruit Sarthye directly for their personal employment. Service Provider reserves the right to take legal action in case of a breach of this clause.
When travel is required as part of the Service, Client is responsible for arranging and covering the costs of travel insurance, accommodation, and meals for the Sarthye. Additionally, Client agrees to compensate the Sarthye for any unforeseen circumstances encountered during travel.

Travel and accommodation
The Client shall arrange and pay for the travel and accommodation expenses of the Sarthye for onsite visit outside Client’s home. All other out-of-pocket expenses and costs incurred by the Sarthye while performing the Services shall be reimbursed by the Client.

Invoices & Payments
In consideration of providing the Services by the Service Provider, the Client will pay the Service Provider the Fees as set forth in the applicable Statement of Work.

Service Provide will provide invoice(s) at the start of Service which shall be immediately payable by the Client once Sarthye has completed the Service.

The Service Provider will provide invoice through email and delivery of an email to Client official email shall be construed to mean an acknowledgement of receipt of the invoice by Client.

In rare instances where unforeseen circumstances require extending a Sarthye’s shift beyond the originally scheduled hours, Sarthye will prioritise obtaining Client consent for the additional service and associated charges. However, in emergency situations where immediate action is necessary to ensure the Client’s well-being and obtaining consent is impractical, Sarthye may authorise extended care. In such cases, the Client will be charged for the additional service hours at a predetermined hourly rate of INR 200/- (Excluding Taxes) which shall be paid at time of completion of Service.

Any late payment shall incur interest @ 2% per day,, compounded monthly from the date of the invoice till the date of actual payment.

Failure to make timely payment shall be considered as material breach of the Agreement by Client and it shall entitle the Service Provider to terminate this Agreement. Notwithstanding the foregoing, termination shall not extinguish the rights of the Service Provider to recover all amount due and payable to it under this Agreement (including the interest payable on delayed payments).

All returned/ dishonoured cheques will be subject to legal action under the provisions of Negotiable Instruments Act, 1988 or any modification thereof as well as any civil action for recovery of the amount as may be deemed fit by the Service Provider. The Service Provider will be entitled to recover the bank charges and the legal fees incurred in relation to recovery of the amounts due and payable to him from the Client.

Taxes
All applicable indirect taxes as may be applicable time to time (for e.g. goods and services tax (GST) will be invoiced to Client in addition to the agreed Fees. The Client shall be responsible for the payment of all taxes and agrees to pay the Service Provider for the Services without any reduction in taxes, save and except any deduction of Tax Deducted At Source (TDS) applicable under the Income-Tax Act, and no other deductions shall be made from the Fees payable to Service Provider. Any additional amount deducted by the Client from the Fees shall be reimbursed by the Client to the Service Provider within 07 (seven) days from the end of the respective month or the Client shall be liable to indemnify the Service Provider. The Client shall provide the TDS Certificates to the Service Provider within 7 (seven) days of the expiry of the statutory limitation period for depositing the TDS with the income tax authorities.

If the Client is required by law to withhold any taxes from Client’s payments to the Service Provider, the Client must intimate the Service Provider in advance and provide the Service Provider with an official tax receipt/certificate or other appropriate documentation to support the reduction in payments.

Confidentiality
All Confidential Information that is made known by a Party (“Disclosing Party”) to the other Party (“Receiving Party”) during and after the execution of this Agreement shall be received in confidence by the Receiving Party and the Receiving Party shall not disclose or use or copy or reproduce the same for any purpose, except for complying with its obligations under this Agreement. In particular, the Confidential Information shall not be used for the benefit, financial or otherwise of the Receiving Party, its employees and directors or any third party.

The restrictions set out under clause 8.1 above shall not apply in the following circumstances:

1. where the Receiving Party had access to the Confidential Information prior to the execution of this Agreement.
2. where the Confidential Information becomes public through no fault of the Receiving Party;
3. where the Confidential Information was independently developed by the Receiving Party;
4. where the Confidential Information was rightfully given to the Receiving Party by a third party without any obligation to maintain confidentiality of the same, or
5. where disclosure of such Confidential Information is required under law or by such legal constituted authority.

Notwithstanding the obligations contained in clause 8.1 above, where the Receiving Party is the Service Provider, the Service Provider shall be entitled to use, process and/or store all information and the data of the Client for research, creating comparative databases, statistical analysis, case studies, report or other studies as it may deem fit without the requirement of obtaining the consent of the Client.

Information shall be deemed to be confidential whether the same comes to the knowledge of the Receiving Party via e-mail or is contained in tangible or fungible form and whether contained in a floppy disc, computer system, brochure, booklet or otherwise.

The Client shall keep Service Provider informed of any breach of the Confidentiality Obligations and shall provide necessary assistance and co-operation to Service Provider as may be required in this regard.

Privacy:
The client acknowledges that the Service Provider may collect and store certain information related to the care recipient, which may include medical data or personal data including address, mobile number, etc. This information will be used solely to improve the quality of care provided by Service Provider.

Service Provider is committed to protecting the privacy and confidentiality of all Client’s data.

Client information will only be shared with those directly involved in providing care services and will not be shared with any third party without the Client’s written consent, except as required by law.

Representations and Warranties
Each Party represents and warrants to the other that:

1. it has the power to execute, deliver and perform its obligations under this Agreement;
2. the execution, delivery and performance of its obligations under this Agreement does not and will not:
  1. contravene any law, regulation or order of any governmental or other official body or agency or any judgement or decree of any court having jurisdiction over it; or
  2. conflict with or result in any breach or default under any other agreement, instrument, regulation, licence or authorisation binding upon him or any of its assets, and
3. there are no pending litigations, actions, suits or proceedings against it or affecting any of its assets and there has been no event or occurrence which, in each case, might reasonably be expected to have a material adverse effect on its ability to perform its obligations hereunder.

The Client represents and warrants to the Service Provider that:

1. The Client Content is accurate and complete in all material respects.
2. it owns, or has the valid authority to use all of the Client Content and is duly authorised to furnish the Client Content to the Service Provider.
3. the Client Content does not and will not infringe, violate, or misappropriate any right of any third party, including, without limitation, any intellectual property rights of any third party.

The Service Provider represents and warrants to the Client that:

1. It has obtained the necessary authorisations to comply with its obligations under this Agreement.
2. It shall perform the Services in conformance with the Client requirement.
3. It has obtained or shall obtain all the necessary rights and licences including governmental licences and other approvals needed to perform the Services.

Indemnity

Client agrees to indemnify and hold harmless Service Provider from and against any claims, losses, expenses, or liabilities (including attorney’s fees) arising directly or indirectly from the use or non-use of Client Content.

Limitations of Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW, THE SERVICE PROVIDER SHALL NOT HAVE ANY LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT FOR:

DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR EXPENSES (WHETHER OR NOT FORESEEABLE OR CONTEMPLATED BY THE PARTIES AT THE EFFECTIVE DATE) ARISING AS A RESULT OF THE SERVICES UNDER THIS AGREEMENT OR THE CLIENTS USE OF THE SERVICES; OR
ANY EXEMPLARY OR PUNITIVE DAMAGES.

DISCLAIMER: The information referenced on Service Provider’s website, social media platforms, or any marketing materials, including blogs and articles related to healthcare, nutrition, or support, is intended for educational purposes only. This information is based on our research and the knowledge of our content creators. It should not be construed as, or substituted for, professional medical or nutritional advice.

Service Provider will take all reasonable steps to ensure the safety and well-being of the Client during Service delivery. However, Service Provider cannot be held liable for any medical consequences, diagnoses, or cure of the patient’s physical or mental health or emergencies or unforeseen events, including death, that arise solely due to the client’s pre-existing medical conditions.

Service Provider are also not liable for any legal consequences arising solely from the Service provided by our non-medical employees.

Intellectual property rights
All the pre-existing intellectual property rights owned by the respective Party shall vest and continue to vest with its respective owner and the other Party agrees and undertakes not to set up any adverse claims to the ownership or right in respect of the same.

All the Intellectual Property Rights in respect of the Service Provider’s website, social media platforms, or any marketing materials, including blogs and articles related to healthcare, nutrition, or support, tools, methodology or technology used by the Service Provider for the performance of Services under this Agreement and/or developed or conceptualised by the Service Provider during the course of its performance of Services under this Agreement shall remain with the Service Provider and solely belong to it and the Client agrees and undertakes not to set up any adverse claims to the ownership or right to use in respect of the same.

The Client hereby authorises the Service Provider to use its feedback form published on Service Provider website for the purpose of its marketing activities and/or in connection with any research, case studies, reports or other studies that the Service Provider may make public. In addition to this, the Client hereby authorises the Service Provider (i) to use its reference when required and /or to make a reference of existing clients to another potential customer (ii) to feature the Client in a case study or industry whitepaper/research (iii) to publish news about its engagement with Client (e.g., announcing the relationship commencement) with or without the formal information to Client.

Termination
The term of this Agreement shall commence as soon as the Sarthye reaches Client’s premise and shall remain valid until Client has cleared the invoice raised by the Service Provider or any refund (if any) is to be cleared by the Service Provider, whichever is later (“Termination”). No claim shall be entertained after Termination of this Agreement.

Service Provider may terminate this Agreement immediately upon written notice to the other party if any of the following circumstances occur (“Unforeseen Circumstances”):

Unforeseen Circumstances may include, but are not limited to:

1. The Client Premises become unfit for the safe and proper delivery of the Services by Sarthye due to reasons beyond Sarthye’s reasonable control;
2. Loud internal conflicts within the Client Premises that could escalate into violence;
3. Ongoing fights or disturbances with neighbouring properties that disrupt the work environment;
4. The presence of safety hazards within the Client Premises;
5. Ongoing construction within the Client Premises that significantly disrupts the work environment;
6. Conditions within the Client Premises that make Service Provider’s female employee feel unsafe.

Clause 6.8(in relation to survival of obligation to pay the all amounts outstanding), 8 (Confidentiality), 12(Intellectual Property Rights) shall survive the termination/expiry of this Agreement.

Complaint Reporting and Refund policy
Reporting Unsatisfactory Service

1. If Client is unhappy with the Service provided, it must notify Service Provider customer care at +91-8200469648 within two (2) hours of Service completion.
2. Complaints received after this timeframe shall not be eligible for a full refund.
3. If Client reports an unsatisfactory Service within 2 hours of completion, Client will be eligible for a full refund, provided Service Provider can verify the issue.

Service Cancellation Policy

1. Client have the right to cancel the Service booking at any time.
2. Cancellations made before 5 hours of the scheduled Service time will be processed without any charges.
3. Cancellations made within 5 hours of the scheduled Service time will result in a cancellation fee of 50% of the total Service Fees. This fee covers administrative costs associated with the booking.

It is hereby clarified that in case of termination under Clause 13.2 of this Agreement by the Client, the Client shall not be entitled to any refunds of any Fees paid to the Service Provider and all payments owed by the Client to the Service Provider for Services rendered up to the date of termination shall become immediately due and payable.

Settlement of Dispute & Governing Law.
Any dispute, controversy or claim arising out of or in connection with the Agreement (“Dispute”) shall first be referred in writing by an authorised person of the Party making the claim (the “Claimant”) to an authorised person of the other Party (the “Respondent”). The Parties shall discuss in good faith a fair resolution of dispute and resolve the dispute amicably.

If for any reason the Dispute is not resolved in within 30 (thirty) days from the date the notice of claim was received by the Respondent, then the Dispute may be referred by either Party for resolution to arbitration, such arbitration to be conducted in accordance with the Arbitration and Conciliation Act, 1996 through a sole arbitrator to be appointed by the mutual consent of the Parties and if the Parties fail to reach consensus on the appointment of such sole arbitrator then the same shall be appointed by a reference made to the court by either of the Parties as provided in the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Ahmedabad. The arbitration proceedings shall be conducted in English and a record of the proceedings shall be maintained in English. This Agreement shall be governed by and construed in accordance with the laws of India.

The Parties agree that a final determination in such arbitration proceedings shall be final and binding and shall be enforced in the exclusive jurisdiction of the courts in Ahmedabad.

Miscellaneous
Exclusive Remedy. For any breach of a warranty with respect to the quality of the Services provided hereunder, the Client’s exclusive remedy, and Service Provider’s entire liability, shall be the re-performance of the Services. If the Service Provider is unable to re-perform the Services as warranted, the Client shall be entitled to recover the Fees paid to the Service Provider for the deficient Services.

Compliance with Laws. Each Party shall be individually responsible for ensuring compliance by them with all relevant laws or legal obligations relating to the subject matter of this Agreement and those required for performance of their obligations under this Agreement.

Non-Solicitation : The Client shall not during the term of the Agreement (including renewal term if any) and for a period of at least 02 (two) years from the expiry/ termination of this Agreement because of any reason, directly or indirectly (a) solicit for employment or employ or hire on consultancy basis or as a freelancer or otherwise any person who is employed by the Service Provider (or such Service Provider’s affiliates, agents, representatives or subsidiaries, Clients, customers, suppliers) at the time of such expiry or termination and/or who was employed by the Service Provider (or Service Provider’s affiliates, agents, representatives, subsidiaries, Clients, customers, suppliers) any time during the 01 (one) year period preceding the termination/expiry of the Agreement (“Restricted Person”) (b) divert or attempt to divert any business from the Service Provider or the Restricted Person by any means.

Successors and Assigns. Neither Party shall be entitled to assign, delegate or otherwise transfer its rights, duties, liabilities and obligations under this Agreement to any third party without the prior written consent of the other Party. This shall, however, not affect any transfer or assignment of any division or business as a going concern. The Services being rendered to any such division or business shall also automatically stand assigned and the assignee shall have the same rights and liabilities as are applicable to the Client.

Relationship. Nothing contained in this Agreement shall be deemed to imply or constitute either Party as the agent or representative of the other Party or both Parties as parties to a joint venture or partners for any purpose and as such neither Party will have any authority to bind or commit the other. The employees of either Party shall also not constitute or be considered as employees or agents of the other Party under any circumstances.

Waiver. All rights and remedies, whether conferred hereunder, or by any other instrument or law, unless otherwise expressly stated, shall be cumulative and may be exercised singularly or concurrently. The failure of either Party to enforce any of the provisions hereof shall not be construed to be a waiver of the right of such Party thereafter to enforce such provisions. A waiver of a breach of any of the terms of this Agreement or of a default under this Agreement does not constitute a waiver of any other breach or default and will not affect the other terms of this Agreement.
Severability. If any provision of this Agreement is held to be invalid, illegal or unenforceable, it shall be enforced to the maximum extent possible or as mutually agreed between the Parties, and the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired thereby. The Parties shall nevertheless agree and settle upon terms and conditions that are as close to the original intent of the Parties and which are valid, legal and enforceable.
Modification of Agreement. This Agreement including the Statement of Works may be supplemented, amended, or modified by Service Provider from time to time depending upon the need and change in laws. Supplement, amendment, or modification of this Agreement including the Statement of Works or any other terms and conditions shall be binding to the Client unless otherwise expressly mentioned in this Agreement.

Force Majeure. The Parties shall not be liable for any failure to perform any of its obligations under this Agreement (except for a failure to pay Fees for the Services already rendered by the Client) if the performance is prevented, hindered or delayed by a Force Majeure Event (as defined below) and in such case its obligations shall be suspended for so long as the Force Majeure Event continues. Each Party shall promptly inform the other Party of the existence of a Force Majeure Event and the nature of such Force Majeure Event.

Force Majeure means an unforeseeable event or circumstance beyond the reasonable control of a Party, including without limitation: a) an act of God, lightning strike, meteor strike, earthquake, storm, flood, landslide, explosion or fire or any other natural calamity; b) strikes or [other action of the employees where they refuse to work or report to work or any other action of the employees leading to a stoppage of work] (c) war, terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion or epidemic or (d) unavailability of any communication system, unauthorised use or unavailability of the Client data or virus, computer hacking, unauthorised access to computer data and storage devices, computer crashes etc.

Entire Agreement. This instrument and the instructions and directions that may be issued by Service Provider from time to time constitutes the entire Agreement between the Parties and shall supersede all earlier and prior arrangements and Agreements, oral or written. It is expressly agreed that the right of the Parties to terminate, rescind or agree to any amendment, variation, waiver or settlement under this Agreement is not subject to the consent of any person that is not a party to this Agreement.

The Parties agree that the Schedule (i.e. the Statement of Work) shall be read as part and parcel of this Agreement. In the event of any conflict between the terms of this Agreement and the Statement of Work, the terms and conditions set out in the Statement of Work, to the extent that they cannot be reconciled with the terms of this Agreement, shall prevail.

Data Ownership. As between the Service Provider and the Client, the Client’s Data shall be owned by the Client provided the Client and/or its affiliates make timely payment as mentioned in Clause 6 of this Agreement. If Client fails to make timely payment for the Services used under this Agreement, then Client shall abandon its right to its data and will lose its right to use/access any Services prepared by the Service Provider during the Agreement and any Intellectual Property rights associated with it, post 7 days from the due date of Payment.

Schedule
Statement of Work

This Statement of Work describes inter alia the details of the scope of work, the nature of the Services to be rendered by the Service Provider pursuant to the Agreement, the Fees payable to the Service Provider in respect of the same and certain other details in respect of the Services.

This Statement of Work shall be governed by the terms set out in the Agreement, which shall be deemed to have been incorporated in this Statement of Work by way of reference. In the event of any conflict between the terms of this Statement of Work and the Agreement, the terms and conditions set out in this Statement of Work (to the extent that they cannot be reconciled with the terms of the Agreement) shall prevail over the terms and conditions set out in the Agreement.

Scope of Work

Non Medical Services

1. Description of Service: This type of Services includes non medical assistance or home care taker Services done by the Sarthye with activities of daily living including bathing, dressing, brushing, toileting, bedding, feeding, walking, mobility assistance giving medicine on time prescribed by the doctor.
2. Exclusion: Sarthye or caretaker shall not perform any medical treatment or procedure. If a Client asks them to do any such procedure or task then the Client shall be solely responsible for the consequences and the Service Provider shall not be held responsible for any harm done to the Client. Service Provider does not provide any medical training, medical equipment or medicine to the Sarthye or the Client.

Medical services

1. Description of Service: This type of Services includes nursing services like IV, wound care, catheter, sponge bath, bandage, providing professional clinical nursing based on the Client’s diagnosis provided by the doctor/health professional. Home nurses Perform preventive, therapeutic and rehabilitative services.
2. Exclusion: Sarthye will not provide any medical advice beyond their scope of practice. Sarthye will not prescribe or administer medications or treatments of her/his own. Service Provider does not provide any medical training, medical instruments or medicines or medical advice to the Client or to the staff. If there is any miscommunication from the nursing staff it’s his/her own responsibility.

Travel Assistance

1. Description of Service: Non Medical Services which includes taking care of the Client during travel. Client agrees that any travel insurance, stay, food and travel expenses shall be provided by the Client and Service Provider is not liable to pay that amount.

Hospitalised care

1. Description of Service: This service includes only the stay during hospital hours as a caretaker by Sarthye and does not include any medical assistance provided to the Client on hospital premises.

Companionship

1. Description of Service: Service Provider provides companionship Services by maintaining a professional relationship with the Client which include engaging in conversations, accompanying the Client for activities, and offering emotional support. These Services do not include medical, nursing, or personal care.
2. Exclusion: Any request by the Client for personal or non-companionship-related Services shall not be included in this Service.

Terms and Conditions

Driyati Services Pvt. Ltd.

Working hours