Privacy Policy

We at Driyati respect your right to privacy and are committed to safeguard and protect your data privacy. The purpose of this Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website (“Website”) or by using our analytical and other tools offered by us (“Tools”). For the purpose of this policy, the term “you”/ “User” means an individual who visits or visited our front-end website, whether for himself or on behalf of any entity including those entities with whom Driyati has a business relationship. 

driyatiservices.com is a property of Driyati Services Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office Ravi Park, Vadodara, Gujarat, India.

By accessing, using, visiting and/or registering with the Website, the services provided on, from, or through the Website or by using our Tools (“Services”), the Users are accepting and consenting to the practices described in this Privacy Policy.  

We understand that the information the User provides us is important for him/her and hence we shall use them only in accordance with this Privacy Policy. By using the Website or the Services, the User consents to the collection, storage, processing, transfer and sharing of the Personal Data (defined hereinafter) of the User by the Company for the purpose of rendering the Services to the User or for the purposes set out in this Privacy Policy in the manner described below in this Privacy Policy. We will take such steps as we consider reasonably necessary to ensure that the User’s information is treated securely and in accordance with the Privacy Policy. If any User objects to any content of this Privacy Policy including the nature of information collected/used/disclosed by us as per the terms of this Privacy Policy, then we request the User to not use the Services and/or to not provide their Personal Data on the Website or in the course of using the Tools. 

The User is requested not to share their Personal Information or register on our Platform if the User is a minor i.e. below 18 years of age (or such other age as applicable to User’s jurisdiction). If the Users wishes to avail any of the Services provided by us, the Users may request their parent or guardian to do so on their behalf. 

We regularly keep monitoring our Website to ensure that the Website is kept safe and secure.

  • Data We Collect
  • For Website:

We collect the following Data from you:

  • Any data about you, through or in relation to which, you may be identified (“Personal Data”) and may include your name, address, email address, telephone number or any personal data which you provide voluntarily. Such information is only collected from you if you voluntarily submit it to us, while you access our Website, avail our services, register with us, participate in surveys, post a comment on our Website, ask us a question through phone or email and fill any forms etc.
  • Apart from the above, we, like most websites, also gather statistical and other analytical information collected on an aggregate basis of all Users to our Website. This data comprises information that cannot be used to identify or contact you, such as demographic information, geographic information user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our Website.
  • Payment and billing information. We might collect your billing name, billing address and payment method when you book our services. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner for payment gateway.
  • We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Collecting Data via Cookies or Similar Technologies

This Website uses “cookie” and similar technologies for collection of Data. A cookie is a little piece of text stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our Website, which thereby enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Our cookies are not available to other websites. 

By clicking on “Accept”, you consent to the use of cookies by us to collect your Data. You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. However, restricting the use of cookies may impact your experience of the Website and the services we offer.

  • For Tools and Plugins:

We also offer several Tools like Google Analytics, Google Webmaster, browser cookies and web beacons which uses customer information when a customer agrees to terms for the respective Tools and gives permission to use the data. By the use of such Tools, the following data are collected from the Users, who avail the Service of such Tools from us:

  • Basic Google Account Details
  • Google Account basic Information
  • Unique Device Identification and other device related information
  • Geographic Location
  • IP Address

All this data is anonymised and collected as an aggregate data and can’t be track down to specific person or Personal Data of the User.

  • How We Use Information We Collect

The purposes for which we collect, process and store User’s Personal Data particularly Medical Records of the User , when a User accesses our Website, depends upon the reasons for which we collect the said Personal Data. The Personal Information provided by the User and collected by us is kept strictly confidential and is used by us for automated profiling and for the following purposes:

  • To enable you to avail the Services offered by us;
  • To personalize your experience and to allow us to deliver the type of service and product offerings in which you are most interested;
  • To improve our Website in order to better serve you;
  • To provide you with the goods or services you have ordered;
  • To send periodic emails regarding Services you have availed from us;
  • To follow up on the above after correspondence (live chat, email or phone inquiries);
  • To contact you if required in connection with your order or to respond to any communications you might send to us;
  • To send you promotional information and updates of our latest products and service offering.
  • To share reports, news articles and other articles in relation to our R&D for development of solutions that we think may be relevant to you.
  • Will The Data Be Shared With Any Third Parties?

We do not disclose or transfer to outside parties your Personal Data, except to the extent stated in this section.

  • We may disclose your Medical Records consolidated data to our subsidiaries, business partners or third parties in order to offer better services to elderly, on a need-to-know basis, without disclosing the Personal Information of any User.
  • We may disclose your Personal Data as we believe appropriate to government or law enforcement officials or private parties (a) for the security, compliance, fraud prevention and safety purposes; (b) for compliance under law in force, judgements, decrees and court orders; (c) where required by law in connection with any legal investigation; and (d) to prosecute or defend legal claims.
  • We may transfer your Personal Data if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Website or the Services, to a third party. In the event of such sale or transfer, we may notify you.
  • Personal Data we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Policy. Please note that these countries may have differing privacy laws and that Personal Data can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process. However, the Personal Data of any Indian User will not be transferred to any country blacklisted by the central government of India, as and when notified under applicable privacy laws.
  • What are your Rights and How to Exercise it?

You shall have the following rights, in general and, with respect to the handling of your Personal Data collected by us:

  • Right to withdraw – you shall, at any time, have the right to withdraw your consent provided to us for processing of your Personal Data.
  • Right to Erasure – you shall the right to request for erasure of your Personal Data and we are bound to do the same unless retention is necessary by law.
  • Right to Correction and Completion of Personal Data – you shall have the right to have your Personal Data corrected, completed and updated for which you have granted the consent for processing.
  • Right to Access – you shall have the right to obtain from us the summary of Personal Data which is being processed by us.
  • Right of Grievance Redressal – you shall have the right to grievance redressal, by filing a complaint to the Grievance Officer in the event of any grievance or discrepancy with regards to the handling of your Personal Data provided under this Privacy Policy.
  • Right to nominate – you shall have the right to nominate another individual for exercising, on your behalf, such rights available to you under this Privacy Policy.
  • Right to opt out – We may send the Users promotional and other marketing communications including emails. Users have the right to opt out of receiving emails from us by emailing us on info@driyatiservices.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases
  • For What Time Period Data Be Stored

We retain your Personal Data for as long as is necessary to provide the Services to you, to comply with our legal obligations and to fulfil any other purpose outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We will also retain and use your information for as long as necessary to resolve disputes and/or enforce our rights and agreements with you. Non-personally identifiable and aggregated information may be stored for a longer duration, if required.

If you no longer want us to use your Personal Data or to provide you with the Services, and you can request that we erase your Personal Data and we shall, unless retention is necessary for compliance with any law for the time being in force, comply with your request. 

  • Data Security

Your data is held on secure servers hosted by our Internet Service Provider. We regularly carry out assessments to ensure the security of the data collected by us. However, the nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all commercially reasonable steps (including implementing appropriate technical and organizational measures) to protect your Personal Data from accidental loss and from unauthorized access, use, alteration and disclosure. We shall promptly intimate you in the event of any unauthorized access, use, alteration or disclosure of your Data.

  • Notice to User’s customers:

When any entity (“Business User”) takes from us our Services and/or Tools, products offered by us as part of their own websites, apps and services, they may collect information from their customers/visitors using our Services, but they remain responsible for their own privacy and security practices with regards to the data collected by them from their customers/visitors. We are not responsible for our Business User’s privacy and security practices, which may differ from ours. If any person or entity has used one of our Business User’s websites or services, and if such person or entity would like to access, correct or delete the Personal Data collected through that services, such person or entity should direct their request to the applicable Business User and not to us.

  • Processing of Children’s information

We don’t knowingly collect any Data, including Personal Data, from children under the age of 18, without obtaining consent from the parents or lawful guardians. If you are under the age of 18 (or such other higher age of majority as may be applicable to your jurisdiction) please do not submit any Data, including any Personal Data, through our Websites or Services. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Data through the Website, or Service provided by us, without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Data to us through the Website or Services, please contact us at info@driyatiservices.com, and we will delete that information. 

  • Changes to the Privacy Policy

Any changes to this Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances if any, we disclose it. If at any time we decide to use Data in a manner significantly different from that stated in this Privacy Policy or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in a new manner. 

  • Grievance Officer

For any complaints/grievances/discrepancies in respect of this Privacy Policy, please contact at info@driyatiservices.com, the designated ‘Grievance Officer’ under Information Technology Act, 2000 and any other applicable law for this purpose. The Company shall immediately look into the same and undertake the requisite actions.